From Processes to AI Orchestrators.

How SMBs Can Thrive in the Agentic Era.

There’s a quiet revolution happening in the workplace. Tasks once performed manually are now handled by autonomous AI agents—digital coworkers that can reason, plan, and act with little human intervention. Welcome to the Agentic Era. 

For small to mid-sized businesses (SMBs) turning over between £100M and £1B, this shift represents both a challenge and a once-in-a-generation opportunity. While larger enterprises are already piloting fleets of AI agents, SMBs have something even more powerful: agility. The companies that act decisively now won’t just keep up—they’ll leap ahead. 

The Changing Face of Work 

In traditional orgs, most employees acted as process progressors: entering data, moving tasks between departments, and keeping workflows alive. In the agentic era, that work is increasingly being done by AI agents that execute complex tasks in seconds. 

But this doesn’t mean people are being replaced. It means they’re being elevated. 

Tomorrow's employees will be: 

• Managers of AI agents who oversee digital teams that handle routine work. 

• Orchestrators of cross-functional workflows that AI coordinates at speed and scale. 

• Strategic thinkers focused on customer relationships, innovation, and oversight. 

For forward-thinking SMBs, this is the moment to redesign roles, not reduce headcount. It's about unlocking your people's creativity while letting AI do the grunt work.